Susana Rinderle, MA, ACC, President of Susana Rinderle Consulting, LLC, is a trainer, coach, speaker, author and diversity & inclusion expert. She helps leaders and organizations solve a pressing problem or go from good to great through the power of inclusive leadership and effective communication. A native of Los Angeles, she has 25 years of professional experience garnering meaningful results for clients and employers in multiple sectors in the U.S. and Mexico, including nonprofit, corporate, healthcare, education and government. She was featured at TEDxABQ 2012 speaking on “Diversity is Necessary for Human Evolution.” She is based in Los Angeles and Albuquerque.
Susana was the co-founder and first Manager of Diversity, Equity & Inclusion for University of New Mexico Hospitals. She was a participant in the Disparities Leadership Program through the Disparities Solutions Center at Massachusetts General Hospital, and co-authored an award-winning diversity strategic plan. She oversaw all aspects of health equity, cultural competence training, health literacy and language services. She started the Health Literacy Task Force, created and filled the first Senior Specialist in Health Literacy position, started the LGBT Collaborative, and managed the 20-employee Interpreter Language Services department. Shortly after she left, UNMH was recognized as one of the Top 10 Hospital Systems by DiversityInc, and in 2014 was recognized as a Leader in LGBT Healthcare Equality largely due to the programs she created and implemented.
Susana holds a B.A. in sociology from UCLA and an M.A. in intercultural communication from the University of New Mexico, and studied at UNAM in Mexico City as an undergraduate. Fluent and literate in Spanish, she conducted her Master’s thesis research in Mexico on conflict in mixed (Mexican and U.S.) marriages. In the late 90’s she effectively managed an international business graduate program for the Universidad Autónoma de Guadalajara and conducted a feasibility study for the program’s expansion. As a consultant to Hewlett-Packard de México, she influenced the international business development and intercultural effectiveness of the Latin American International Procurement Operation. She founded Susana Rinderle Consulting in 1998 and has since contributed to clients’ excellence in leadership and communication around the U.S. and in several countries.
Susana is an Associate Certified Coach (ACC) credentialed by the International Coach Federation, and completed rigorous Certified Professional Coach (CPC) training through Leadership that Works. Her coaching has facilitated numerous successes for her clients, including improved team relationships and productivity, greater clarity and confidence, more effective decision making and “leading the way [they] always imagined.”
Susana is a regular blogger for The Huffington Post and Workforce Magazine, and formerly Diversity Executive in the Global Workforce channel. Her articles have appeared in Training Magazine, Diversity Best Practices and Hospitals & Health Networks® Daily. She has published pieces on racial identity, Mexico and U.S. Latinos in commercial magazines such as Black Diaspora, Latin Style, Interrace, Native Americas, Sacramento, and Sacramento News & Review. Her academic research, mostly on Hispanic/Latino identity labels, has appeared in the Journal of Communication Inquiry, International and Intercultural Communication Annual, The Howard Journal of Communications, The SAGE Handbook of Conflict Communication and Latinos and Latinas in US History and Culture: An Encyclopedia.
In her spare time, Susana enjoys her vocations as an athlete, a capella singer (alto), poet and explorer of wild, beautiful places.