Four-Step Approach

Thorough approach that gets to the root
+ tailored, actionable solutions

For every hundred people hacking away at the branches of a diseased tree, only one will stoop to inspect the roots. ~ Chinese Proverb

Whether working with an individual, team, department, or entire organization, I have a thorough, professional four-step approach which gets to the root of the problem and provides you with tailored, actionable solutions. I don’t provide generic “check the box” or “out of the box” solutions — my ideal clients want to get at the heart of the problem and see positive change. Each client and organization is unique, and therefore so are the solutions.

Listen to an interview with me about what I do, who I work with, and what makes my work special!

My four-step “ARDE” approach includes the following four steps:


Susana-at-computer_2-300x225I identify your current state, including strengths, weaknesses, opportunities, threats, and gaps. I assess relevant history and root causes of the current state. Finally, I listen to your desired state, goals, limitations, and available resources. Depending on the client and the presenting issue, assessment may be as simple as an informal one-on-one interview, or as complex as a combination of interviews, observations, surveys, focus groups and document analysis.


I provide you with the results of the assessment, my analysis and recommendations for next steps. I may offer additional services to move you forward, or refer you to a partner organization if someone else may be a better fit for meeting your needs.


susana-28-300x275When you engage me for additional services following assessment and recommendations, delivery may involve one of more of the following: training, individual or executive coaching, group coaching, meeting or process facilitation, teambuilding, strategic planning, conflict engagement or mitigation, creative consulting (subject matter expertise).

I’m known for being especially talented in delivering customized training and coaching designed to facilitate growth, discovery, and skill building. My delivery approach emphasizes safety, respect, co-creation, excellence, accuracy, relevance and practicality. For more on specific services, see the services page. For more about my unique skill set, see my bio.


Following delivery, I work with you to determine what results you obtained, and how well those met your goals and expectations. I also assess how satisfied you (and your employees) were in working with me, and create an action plan for next steps so you can continue building excellence and brilliance!

How do we measure results?

Depending on your goals, improvements in any of the following areas can show high DROI (diversity return on investment):

  • Job-critical Awareness, Knowledge and Skills
  • Interpersonal Behaviors and Decision-Making (especially among leaders)
  • Talent (identifying, attracting, hiring, developing and promoting the best)
  • Employee Engagement and Morale
  • Productivity and Performance
  • Customer or Client Satisfaction
  • Community Engagement and Brand Reputation
  • Innovation and Problem Solving
  • Revenue, Profit or Savings

Check out my vision, mission and core values!