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The 4 Keys to Being a Best-in-Class D&I Professional

professional

“How can I do what you do?” asked a bright young woman on the phone one spring morning. She enthusiastically described how she’d studied and experienced various cultures and was inspired to do work that makes a difference. She’d read some of my articles, saw me speak and felt a […]

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Think You Need Cultural Sensitivity Training? Think Again

cultural sensitivity

I’ve been getting more requests for cultural sensitivity training lately. The scenario is almost always the same: Manager has a habit of saying inappropriate things to staff or customers. One day, one of those staff members or customers files a complaint, or shares evidence of the bad behavior on social […]

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Sending All Employees to Racial Bias Training Unlikely to Solve Starbucks’ Problem

Starbucks

Once again, someone in an organization made a poor behavior choice whose harmful consequences were recorded and made public. This time it was coffee giant Starbucks, and once again, people are freaking out. Starbucks is freaking out so much, the company is investing millions of dollars to close 8,000 stores […]

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When Diversity Training Is a Waste of Time and Employers’ Money

I may be the only diversity trainer who is often anti-diversity training. It’s not because I don’t enjoy what I do. It’s not because I’m no good at it. It’s because half the leaders who contact me for diversity training don’t need it. Thousands of dollars and dozens of hours […]

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5 Proven Strategies to Guarantee Your Diversity Initiative Produces Results

diversity

Intent does not equal impact. Time and again I see organizations with good intentions embark on an enthusiastic endeavor to increase diversity in their workplace. Time and time again I also see their nonexistent to negative impacts, from failure to create lasting positive change to crash-and-burn disasters rife with unproductive […]

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Diversity and Inclusion Programs Don’t Cause Divisiveness, They Respond to Divisions

divisiveness

When an organization commits to creating a more diverse workforce and inclusive environment, one common criticism is that doing so causes divisiveness and unnecessary friction. This criticism can be expressed directly or it can manifest as an undercurrent of unstated resistance. Similar resistance often shows up in response to conversations […]

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“Old School” Diversity Doesn’t Work; “New School” Diversity Does

new school diversity

If 2016 brought us anything, it’s the death of the status quo. If 2016 has taught us anything, it’s that those of us who have a progressive vision for the workplace — and humanity in general — must change our tactics. Evolutionary leaders committed to increasing diversity, equity and inclusiveness […]

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Reason #5 Why Your Diversity Initiative Is Doomed

training

Training is a frequent, and often necessary, component of any successful diversity and inclusiveness (D&I) initiative, and hiring an external firm to deliver workshops is often a wise business decision. However, it can easily be a waste of money and the precious time participants spend away from their offices if the partner […]

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Reason #4 Why Your Diversity Initiative Is Doomed

training

You’ve determined that training is one of your key needs to move D&I (diversity and inclusiveness) forward in your organization and now is the time to start. You’ve identified a training partner who’s a professional with adult learning, training design and facilitation expertise. They are experts in D&I who possess […]

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Should White People Do Diversity Work?

white people

As a multilingual, culturally and racially ambiguous woman who’s been doing some form of diversity work for almost 25 years, I occasionally find myself having awkward conversations with potential clients about my identity. These conversations involve questions like, “Are you diverse?” or “Wait, you’re White?” or statements like “Thank you, […]

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