Susana is mature, poised and exudes competence. She is a confident and capable facilitator who brings added value with her knowledge of group dynamics and sensitivity to racial difference. She did a great job holding our group accountable to discussing things in a constructive way. She showed great flexibility in responding to different developments during the day and allowed us to have some challenging discussions.
~ Peter Simonson,
Executive Director, ACLU of New Mexico
Susana has been a gem in working with us as we explore and develop a plan around Diversity and Inclusion. She is engaging with all levels of staff and leadership with her leadership and communication style. She is honest, insightful and challenges us to think differently in the right ways. She supported us to see what we do well as an organization while still helping us understand the opportunities we can take advantage of moving forward.
~ Cathryn O’Malley, MBA
Director, Organizational Effectiveness & Transformation, Akron Children’s Hospital
Susana has a wealth of knowledge along with her wonderful personality, passion and drive. I believe these qualities, among others she has bode well for any organization needing her services to build a sustainable thriving culture. She is skillful at providing real day-to-day experiences supported by research to help you understand the pain points and a strategy toward a solution.
~ Robert Pierce III,
Managing Partner, 4Ward Prosperity, LLC
Susana is compelling in terms of method, content, and ability to be nimble. She has a very clear proven approach that she can adapt to what shows up — she knows her stuff but is flexible and thinks on her feet. She practices what she teaches, and she can hear people. She engages people and broadens participation. She is impeccable in her practice, and timely in response to client needs. Very clear and easy to work with!
~ Jenny Metzler,
Executive Director, Albuquerque Health Care for the Homeless
Your presentation was very real and applicable. Your introduction of the “feminine values” resonated, as at times those values are viewed as weaknesses in men. The idea that the world would be a better place with them is, without a doubt, what is missing in business and life today. Many “wow” moments!
~ Pedro Andrade,
Market Manager, Walmart Stores, Inc.
For two years, I was a consultant on two hospital committees Susana led. She was inspiring, energetic, positive, and effective. When the position of Health Literacy Specialist was created, I decided to apply, partly because it would give me an opportunity to work with and learn from Susana. She has a vision and passion for equity and diversity that resonated deeply with me. When I was hired, she continued to treat me as a competent professional and trusted colleague, and was impeccably professional at all times.
~ Audrey Riffenburgh, PhD,
President, Plain Language Works, LLC
Susana was great with our group! We expected hesitation as they are a bit introverted but Susana put them at ease and they participated fabulously! She is a real professional in the area of work and also a delightful and engaging person which is an extra skill that can’t always be assumed.
~ Rev. Laura M. Cheifetz,
Vice President of Church & Public Relations, Presbyterian Publishing Corporation
Susana is a highly detailed, focused, and perhaps the most inclusive person I have ever met. Her efforts to promote equality and inclusion cut across all boundaries and roadblocks equally. She would be an asset to any organization that “walks the talk” in regard to closing both customer and employee “gaps” in terms of experience, satisfaction or improving company profile exposure for any type of diversity, equality or inclusion practices.
~ Martin Ethridgehill, MBA,
Quality Assurance Coordinator, U.S. Forest Service
The best way I can describe Susana is to call her a verbal acupuncturist. She has a way of getting to the core of an issue and working with it in the most thorough and effective way of almost anyone I know. Her knowledge and passion serves to make others more self-aware, more effective in their work, and more mindful of everyone around them. I am thankful to know her, and look forward to opportunities to work with her in the future.
~ Carrie Lin,
Curator, TEDxABQ Women
The staff at La Vida, to this day, still refer to the training you gave us; it definitely had high-impact for our staff relative to cultural awareness and cultural competence.
~ Ignacio Pérez,
Former COO, La Vida Felicidad, Inc.
You are so amazing and professional. Super effective and warm and endearing. Thank you for being you! It takes a special person to do what you do!
Conflict facilitation participant
The afternoon strategic planning went so well because of your work with us in the morning. The room changed. Attitudes changed. We were more positive, ready to work, and communicated what we wanted to work on. I didn’t feel the tension — I am beyond grateful! It was so well done, and so well worth it!
I was so jazzed after this session … and who comes away from a “mandatory diversity training” with THAT attitude! I did, so much so in fact, I dreamed last night of finding some sort of universal “symbol” and then listening to an entire group of diverse individuals explaining what that symbol meant to them in their cultures. And it wasn’t a nightmare! Good going, Susana!
This is the first diversity training I have been to that kept people engaged and left them feeling energized instead rather than defensive or angry. It really helped people see that diversity is really about differences and that celebrating it is useful in multiple ways.
I don’t want to be cliché, but Susana made me rethink things that I may have already been aware of, but in a different way. She is an incredible facilitator and somehow brought emotions out of me. The way she presented the topics related not only to facilitation and cultural competency, but for me on overall human behavior and respect. I was moved.
I personally appreciate her approach in that she does not make you feel like she is preaching to you or that she knows more than you, she pulls you along for the ride and you feel like she is with you and like she cares.
She knew what she was talking about and had the knowledge to carry [it] over to the people in the room. She worked the room wonderfully – had everyone on their toes to see what she would bring up next. She talked with us, not to us. Let’s see more of her.
Your simple breakdown of the brain was helpful in terms of thinking about emotional reactions to situations. You were able to incorporate comments that almost monopolized the meeting into interesting commentary, and not let it interrupt the flow. A talent. Very interesting presentation. Thanks!
I really liked the more scientific approach to diversity training as opposed to a lot of the old stuff that keeps being presented over and over.
She approached topics that can be threatening, like privilege, in a non-threatening way. Stressing privilege and bias aren’t bad or someone’s fault helps minds stay open.
Helped me to realize/acknowledge that my qualities are not weaknesses!