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Monthly Archives: May 2018

21 Inconvenient Truths About Power and Emotions

power

One glaring omission in much diversity and inclusion (D&I) work today is the lack of attention to power dynamics.  Interculturalists are skilled at articulating cultural differences, but most miss the ways power inequities affect relationships and behavior.  Corporate D&I trainers sometimes allude to power differences, but rarely provide skill-building on […]

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Think You Need Cultural Sensitivity Training? Think Again

cultural sensitivity

I’ve been getting more requests for cultural sensitivity training lately. The scenario is almost always the same: Manager has a habit of saying inappropriate things to staff or customers. One day, one of those staff members or customers files a complaint, or shares evidence of the bad behavior on social […]

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