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Think You Need Cultural Sensitivity Training? Think Again

cultural sensitivity

I’ve been getting more requests for cultural sensitivity training lately. The scenario is almost always the same: Manager has a habit of saying inappropriate things to staff or customers. One day, one of those staff members or customers files a complaint, or shares evidence of the bad behavior on social […]

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Sending All Employees to Racial Bias Training Unlikely to Solve Starbucks’ Problem

Starbucks

Once again, someone in an organization made a poor behavior choice whose harmful consequences were recorded and made public. This time it was coffee giant Starbucks, and once again, people are freaking out. Starbucks is freaking out so much, the company is investing millions of dollars to close 8,000 stores […]

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Inclusion Doesn’t Mean Including Everything and Everyone

inclusion

It’s a normal learning process for humans to apply our latest discovery to everything we encounter for a while. When my former neighbor’s young daughter learned about the physical differences between boys and girls, for days she did nothing but talk about anatomy and ask adults in the supermarket about […]

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When Diversity Training Is a Waste of Time and Employers’ Money

I may be the only diversity trainer who is often anti-diversity training. It’s not because I don’t enjoy what I do. It’s not because I’m no good at it. It’s because half the leaders who contact me for diversity training don’t need it. Thousands of dollars and dozens of hours […]

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5 Proven Strategies to Guarantee Your Diversity Initiative Produces Results

diversity

Intent does not equal impact. Time and again I see organizations with good intentions embark on an enthusiastic endeavor to increase diversity in their workplace. Time and time again I also see their nonexistent to negative impacts, from failure to create lasting positive change to crash-and-burn disasters rife with unproductive […]

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Why Passion and Caring Aren’t Enough to Drive Diversity Efforts

Susana Rinderle

A recent posting for a diversity-related job in a medium-sized organization included an all-too-common phrase in its description of the ideal candidate: “Must have a passion for diversity.” Aside from “passion” and a few years of experience, the description said little else of substance about the ideal candidate’s qualifications. I […]

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Aligning Intent and Impact for Powerful Diversity and Inclusion Results

Susana Rinderle

Getting crystal clear about your goals and intentions — personally as well as professionally — is the first critical step for diversity and inclusion (D&I) practitioners and champions to have positive impact and obtain powerful results. Once goals and intentions are clear, D&I change agents should take two more crucial […]

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Clarify Your Goals and Intentions for Powerful Diversity and Inclusion Results

Susana Rinderle

So much potential, energy, talent, time, and money are wasted because we aren’t clear. When it comes to diversity and inclusion in particular, many of us lack clarity about our goals, the impact we want to have, or even our intentions. Sometimes we have clear intentions but no idea how […]

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Diversity and Inclusion Programs Don’t Cause Divisiveness, They Respond to Divisions

divisiveness

When an organization commits to creating a more diverse workforce and inclusive environment, one common criticism is that doing so causes divisiveness and unnecessary friction. This criticism can be expressed directly or it can manifest as an undercurrent of unstated resistance. Similar resistance often shows up in response to conversations […]

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“Old School” Diversity Doesn’t Work; “New School” Diversity Does

new school diversity

If 2016 brought us anything, it’s the death of the status quo. If 2016 has taught us anything, it’s that those of us who have a progressive vision for the workplace — and humanity in general — must change our tactics. Evolutionary leaders committed to increasing diversity, equity and inclusiveness […]

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