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cultural sensitivity

Think You Need Cultural Sensitivity Training? Think Again

cultural sensitivity

I’ve been getting more requests for cultural sensitivity training lately. The scenario is almost always the same: Manager has a habit of saying inappropriate things to staff or customers. One day, one of those staff members or customers files a complaint, or shares evidence of the bad behavior on social […]

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What the Starbucks Cup Mini-Controversy is Really About

Once again, a minor provocation has set off the right wing: Starbucks’ choice of a plain red background for their holiday cups.  From an Arizona evangelist who says the un-Christmasy cups are a sign that Starbucks “hates Jesus” to Donald Trump calling for a boycott to dueling #MerryChristmasStarbucks and #ItsJustACup […]

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Insensitivity, Entitlement, and Guilt: What Gaining Privilege Taught Me About Privilege

One of the reasons we love hero stories is because we see ourselves as The Hero. We are The Good Guys, destroying evil and vanquishing our enemies, The Bad Guys.  But who are The Villains if we’re all heroes? We are.  We all are. Or we could be. There’s good […]

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Why Treating Others With ‘Respect and Dignity’ Doesn’t Work

Susana Rinderle

My last blog post, “Why Cultural Sensitivity Training Is Ineffective and Insensitive,” got more attention on social media than my typical Diversity Executive posts. One of the feedback themes was “How about treating everyone with respect and dignity?” It troubles me that such comments all came from D&I or intercultural […]

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Why Cultural Sensitivity Training Is Ineffective and Insensitive

cultural sensitivity

Lately I’ve been getting inquiries about doing cultural sensitivity training. Such requests usually rub me the wrong way and prompt my curiosity. What’s underneath is usually benign and sometimes inspiring, but requires some education and exploration. “Cultural sensitivity” rubs the wrong way because it’s ineffective, and even insensitive.  There are […]

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