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leadership

Eliminating What’s ‘Offensive’ Isn’t the Goal of an Inclusive Workplace

offensive

There’s good news and bad news about our current preoccupation with eliminating offensive language and behaviors from the workplace. The good news is that the feelings and experiences of a wider swath of humanity matter more now. Women, people of color, LGBTQ individuals, immigrants and folks with disabilities are no […]

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Think You Need Cultural Sensitivity Training? Think Again

cultural sensitivity

I’ve been getting more requests for cultural sensitivity training lately. The scenario is almost always the same: Manager has a habit of saying inappropriate things to staff or customers. One day, one of those staff members or customers files a complaint, or shares evidence of the bad behavior on social […]

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Sending All Employees to Racial Bias Training Unlikely to Solve Starbucks’ Problem

Starbucks

Once again, someone in an organization made a poor behavior choice whose harmful consequences were recorded and made public. This time it was coffee giant Starbucks, and once again, people are freaking out. Starbucks is freaking out so much, the company is investing millions of dollars to close 8,000 stores […]

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Inclusion Doesn’t Mean Including Everything and Everyone

inclusion

It’s a normal learning process for humans to apply our latest discovery to everything we encounter for a while. When my former neighbor’s young daughter learned about the physical differences between boys and girls, for days she did nothing but talk about anatomy and ask adults in the supermarket about […]

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We Need More Tolerance for Error in Diversity & Inclusion Work

error

Not long ago, I made a painful mistake.  I was co-facilitating a workshop for a couple hundred corporate leaders on retreat at a beachside luxury hotel.  We were debriefing an exercise that invites participants to go deeper into their identities and relative power positions.  I asked a participant who raised […]

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When Diversity Training Is a Waste of Time and Employers’ Money

I may be the only diversity trainer who is often anti-diversity training. It’s not because I don’t enjoy what I do. It’s not because I’m no good at it. It’s because half the leaders who contact me for diversity training don’t need it. Thousands of dollars and dozens of hours […]

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5 Proven Strategies to Guarantee Your Diversity Initiative Produces Results

diversity

Intent does not equal impact. Time and again I see organizations with good intentions embark on an enthusiastic endeavor to increase diversity in their workplace. Time and time again I also see their nonexistent to negative impacts, from failure to create lasting positive change to crash-and-burn disasters rife with unproductive […]

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